TERMS AND CONDITIONS: Order minimum for prepaid freight $100.00. All orders under $100.00 will have a standard charge of:
Ground: $8.00
2-Day Air: $13.50
Overnight: $30.50
For orders over $200, 2-Day Air and Overnight shipments will be discounted the price of standard shipping. The carriers will be Federal Express unless otherwise requested.
PAYMENT TERMS: An OTC Direct invoice will accompany each order shipped with a separate packing list for each box. Payments are due at the time of purchase. Two E-mails will be sent, the first confirming the items ordered, and the second confirming that the payment was recieved.
DAMAGED SHIPMENTS: Telephone OTC Direct immediately at 1-800-299-7379. Please keep the original shipping box with packing materials and merchandise for Federal Express carrier inspection. OTC Direct will arrange for this inspection to claim for damages and proper credit. If items are missing from your order, recheck the contents against the enclosed packing slip. If a shortage has actually occurred, you must call OTC Direct within 24 hours in order to receive proper credit.
RETURNED-GOODS POLICY: All returns must be authorized by our customer service department. This must be done in advance in order for you to receive proper credit. Any package shipped to OTC Direct without authorization will be refused upon arrival. To obtain a Return Authorization Number, call the customer service department at 1-800-299-7379. Have ready a list of all products to be returned (including item number and quantity.) Please include size, quantity, invoice number, and the reason for the return. OTC Direct will only issue credit on merchandise that is in the original unsoiled and unmarked containers. Any product that has been opened or damaged will not accepted for return, credit or cash refund, but will be destroyed upon arrival.
OTC Direct reserves the right to refuse credit on any merchandise due to special orders, excessive purchases, or unusual requests. PD-Rx will allow returns of any unopened products based upon the following schedule (please note all computations will be made from the date of the invoice.
0 – 15 days no charge
16 – 30 days 25% restocking fee
after 30 days no returns accepted
Please notify OTC Direct of any problems within 24 hours, so that we can help you receive the best service available. Our toll-free number is 1-800-299-7379.
JURISDICTION AND CHOICE OF LAW: This agreement shall be construed and interpreted in accordance with the laws of the State of